Privacy Policy

Last Updated: May 2026

At PEP LIFE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information: When you place an order or contact us, we may collect:

• Name, title, and professional affiliation
• Email address and phone number
• Institutional or laboratory address
• Research credentials and documentation
• Payment and billing information

Automatic Information: We automatically collect certain information when you visit our website, including IP address, browser type, device information, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Verifying research credentials and institutional affiliations
• Communicating with you about products, orders, and services
• Providing technical support and customer service
• Improving our website, products, and services
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in order fulfillment, shipping, payment processing, and IT services
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or the rights of others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Research credentials and order history may be retained for regulatory compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information (subject to legal requirements)
• Objection to or restriction of certain processing activities
• Data portability
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@peplife.in
• Phone: +91 98200 52835
• Address: Mazgaon, Mumbai - 400010, Maharashtra, India